Shipping

 

We ship Monday to Friday from our warehouse in Australia. Orders placed before 2:00 pm AEST on a business day are processed the same day. Orders placed after 2:00 pm AEST, or on weekends or public holidays, are processed the next business day.

You'll receive a confirmation email with full tracking the moment your order leaves us.

Processing time

All orders are processed within 1–2 business days of payment confirmation. During product launches, sale periods, and major holidays, please allow up to 5 business days for processing. We'll let you know as soon as possible if anything causes an unexpected delay.

Where we ship & what it costs

Australia

Service Delivery Cost
Standard Shipping with Tracking 3–5 business days $6.95 or FREE on orders $100+
Express Shipping with Tracking 1–2 business days $11.95 or FREE on orders $150+

 

International
Location Service Delivery Cost^
New Zealand International with Tracking 5–8 business days $18.00 NZD
United States International with Tracking 5–8 business days $13.00 USD
United Kingdom International with Tracking 5–8 business days £9.00 GBP
Canada International with Tracking 5–8 business days $18.00 CAD

^ Free international shipping on orders A$175+

All international orders ship with full tracking via Australia Post and are handed off to the destination country's postal service or delivery partner (such as USPS, Royal Mail, NZ Post and equivalents) on arrival.

Estimated delivery times start from the date of shipment, not the date of order. Delivery estimates are not guaranteed and may be affected by carrier delays, weather events, customs clearance, or other factors outside our control.

Tracking

Every SENT order ships with tracking. You'll get an email with your tracking link as soon as your order leaves the warehouse. Just keep an eye on your inbox (and your spam folder, just in case).

International duties & taxes

United States: Good news — there are no surprise import duties or customs fees on delivery. SENT pays all applicable US import duties before your order arrives, so the price you pay at checkout is the total you'll pay to receive your order.

All other international destinations: Orders shipped outside Australia may be subject to import duties, taxes or customs fees imposed by the destination country. These charges are the responsibility of the recipient and are payable to the destination country's customs authority or delivery partner. They aren't included in our shipping rates unless stated otherwise.

We have no control over these charges and don't benefit from them in any way. If you're unsure whether import charges may apply, we recommend checking with your local customs authority before placing your order.

Address accuracy

Please double-check your shipping address at checkout. We can't be responsible for orders sent to the wrong address if the details provided are incorrect. If you spot a mistake immediately after ordering, email us at support@sentgolf.com as soon as possible, and we'll do our best to update it before dispatch.

Damaged orders

If your order arrives damaged, email us at support@sentgolf.com within 7 days of delivery with your order number and clear photos of the damage (both the product and the packaging if possible). We'll make it right.

Lost or missing orders

If your tracking marks the order as delivered but you haven't received it, please first check:

  • With anyone else at your address
  • With your neighbours
  • Common parcel hiding spots around your property (porch, side gate, back door)
  • Your building manager, mailroom, or concierge

If after a thorough look you still can't find it, email us at support@sentgolf.com with your order number and we'll lodge an investigation with the carrier on your behalf.

Questions

Anything we haven't covered? Email us at support@sentgolf.com and we'll respond within one business day.