Not the right fit? Wrong colour? Just changed your mind? Here's how to make it right.
The 30-day window
You can return any unworn, unused SENT product in resalable condition, including its original packaging (and any tags or accessories where applicable), within 30 days of receiving it for a refund or exchange.
Because our gloves are made from premium leather and worn directly against the skin, we can't accept gloves for return once they've been used on the course. This is a hygiene standard across the industry, and a worn glove can't be resold. Please try your glove on indoors first to confirm the fit before taking it out for a round.
Final sale items (sale-priced items marked as final sale at checkout, and gift cards) can't be returned or exchanged. If a returned item doesn't meet the conditions above, we may decline the return and send the item back to you.
How to start a return or exchange
Email us at support@sentgolf.com with your order number, whether you'd like a refund or an exchange (and what you'd like to exchange for), and the reason for the return so we can continue improving.
We'll respond within one business day with return instructions, the return address and, where applicable, a prepaid return shipping label. For change-of-mind returns, return shipping is the customer's responsibility. If your return is due to a faulty, damaged, or incorrect item, we'll provide a prepaid return shipping label.
Return shipping
Australia (Domestic): For approved returns or exchanges due to a faulty, damaged, or incorrect item, we'll provide a prepaid Australia Post return shipping label. For change-of-mind returns, including sizing or colour changes, return shipping is the customer's responsibility.
International (US, UK, NZ, CA, Rest of World): Return shipping for change-of-mind returns, including sizing or colour changes, is the customer's responsibility. We recommend using a tracked service, as we can't refund or exchange items we don't receive. For size or colour exchanges, you cover the cost of returning the item to us, and we'll cover the cost of sending the replacement to you. All exchanges are subject to product availability. If your requested size or colour isn't available, we'll contact you to arrange an alternative or provide a refund.
Where to send returns
Once we've confirmed your return, please send the product in its original packaging to:
SENT Golf Returns
PO Box 21
Lindfield NSW 2070
Australia
Please include your order number inside the parcel or clearly write it on the outside of the package.
Refunds
Once we've received and inspected your return, we'll process your refund to your original payment method within 1–2 business days. Please allow additional time for the refund to appear in your account, as processing times vary depending on your payment provider and financial institution.
Original shipping costs are non-refundable for change-of-mind returns. If the return is due to a faulty, damaged or incorrect item, we'll refund any applicable original shipping costs and cover the reasonable cost of returning the item.
Damaged or defective items
If your glove arrives with a manufacturing defect or is damaged during shipping, we'll make it right.
Email us at support@sentgolf.com as soon as possible with:
- Your order number and a brief description of the issue.
- Clear photos of the product and, where relevant, the packaging.
Once we've reviewed the photos, we'll arrange a replacement or a full refund. In most cases, we won't require you to return the product, regardless of whether you're in Australia or overseas.
Wrong item received
If we sent you the wrong product, that's on us. Email support@sentgolf.com with your order number and a photo of the item you received. Once we've confirmed the issue, we'll send the correct product at no cost to you. If we need the incorrect item returned, we'll provide a prepaid return shipping label (Australia) or advise you of the next steps (international).
Consumer rights
Nothing in this policy limits or excludes any rights you may have under applicable consumer protection laws. For customers in Australia, this includes your rights under the Australian Consumer Law.
Questions
Anything we haven't covered? Email support@sentgolf.com and we'll respond within one business day.
