The Send — Black

We ship Monday to Friday from our warehouse in Australia. Orders placed before 2:00 pm AEST on a business day are processed the same day. Orders placed after 2:00 pm AEST, or on weekends or public holidays, are processed the next business day.

You'll receive a confirmation email with full tracking the moment your order leaves us.

Processing time

All orders are processed within 1–2 business days of payment confirmation. During product launches, sale periods, and major holidays, please allow up to 5 business days for processing. We'll let you know as soon as possible if anything causes an unexpected delay.

Where we ship & what it costs

Australia

International

All international orders ship with full tracking via Australia Post and are handed off to the destination country's postal service or delivery partner (such as USPS, Royal Mail, NZ Post and equivalents) on arrival.

Estimated delivery times start from the date of shipment, not the date of order. Delivery estimates are not guaranteed and may be affected by carrier delays, weather events, customs clearance, or other factors outside our control.

Tracking

Every SENT order ships with tracking. You'll get an email with your tracking link as soon as your order leaves the warehouse. Just keep an eye on your inbox (and your spam folder, just in case).

International duties & taxes

United States: Good news — there are no surprise import duties or customs fees on delivery. SENT pays all applicable US import duties before your order arrives, so the price you pay at checkout is the total you'll pay to receive your order.

All other international destinations: Orders shipped outside Australia may be subject to import duties, taxes or customs fees imposed by the destination country. These charges are the responsibility of the recipient and are payable to the destination country's customs authority or delivery partner. They aren't included in our shipping rates unless stated otherwise.

We have no control over these charges and don't benefit from them in any way. If you're unsure whether import charges may apply, we recommend checking with your local customs authority before placing your order.

Address accuracy

Please double-check your shipping address at checkout. We can't be responsible for orders sent to the wrong address if the details provided are incorrect. If you spot a mistake immediately after ordering, email us at support@sentgolf.com as soon as possible, and we'll do our best to update it before dispatch.

Damaged orders

If your order arrives damaged, email us at support@sentgolf.com within 7 days of delivery with your order number and clear photos of the damage (both the product and the packaging if possible). We'll make it right.

Lost or missing orders

If your tracking marks the order as delivered but you haven't received it, please first check:

• With anyone else at your address
• With your neighbours
• Common parcel hiding spots around your property (porch, side gate, back door)
• Your building manager, mailroom, or concierge

If after a thorough look you still can't find it, email us at support@sentgolf.com with your order number and we'll lodge an investigation with the carrier on your behalf.

Questions

Anything we haven't covered? Email us at support@sentgolf.com and we'll respond within one business day.

Not the right fit? Wrong colour? Just changed your mind? Here's how to make it right.

The 30-day window

You can return any unworn, unused SENT product in resalable condition, including its original packaging (and any tags or accessories where applicable), within 30 days of receiving it for a refund or exchange.

Because our gloves are made from premium leather and worn directly against the skin, we can't accept gloves for return once they've been used on the course. This is a hygiene standard across the industry, and a worn glove can't be resold. Please try your glove on indoors first to confirm the fit before taking it out for a round.

Final sale items (sale-priced items marked as final sale at checkout, and gift cards) can't be returned or exchanged. If a returned item doesn't meet the conditions above, we may decline the return and send the item back to you.

How to start a return or exchange

Email us at support@sentgolf.com with your order number, whether you'd like a refund or an exchange (and what you'd like to exchange for), and the reason for the return so we can continue improving.

We'll respond within one business day with return instructions, the return address and, where applicable, a prepaid return shipping label. For change-of-mind returns, return shipping is the customer's responsibility. If your return is due to a faulty, damaged, or incorrect item, we'll provide a prepaid return shipping label.

Return shipping

Australia (Domestic): For approved returns or exchanges due to a faulty, damaged, or incorrect item, we'll provide a prepaid Australia Post return shipping label. For change-of-mind returns, including sizing or colour changes, return shipping is the customer's responsibility.

International (US, UK, NZ, CA, Rest of World): Return shipping for change-of-mind returns, including sizing or colour changes, is the customer's responsibility. We recommend using a tracked service, as we can't refund or exchange items we don't receive. For size or colour exchanges, you cover the cost of returning the item to us, and we'll cover the cost of sending the replacement to you. All exchanges are subject to product availability. If your requested size or colour isn't available, we'll contact you to arrange an alternative or provide a refund.

Where to send returns

Once we've confirmed your return, please send the product in its original packaging to:

SENT Golf Returns
PO Box 21
Lindfield NSW 2070
Australia

Please include your order number inside the parcel or clearly write it on the outside of the package.

Refunds

Once we've received and inspected your return, we'll process your refund to your original payment method within 1–2 business days. Please allow additional time for the refund to appear in your account, as processing times vary depending on your payment provider and financial institution.

Original shipping costs are non-refundable for change-of-mind returns. If the return is due to a faulty, damaged or incorrect item, we'll refund any applicable original shipping costs and cover the reasonable cost of returning the item.

Damaged or defective items

If your glove arrives with a manufacturing defect or is damaged during shipping, we'll make it right.

Email us at support@sentgolf.com as soon as possible with:

• Your order number and a brief description of the issue.
• Clear photos of the product and, where relevant, the packaging.

Once we've reviewed the photos, we'll arrange a replacement or a full refund. In most cases, we won't require you to return the product, regardless of whether you're in Australia or overseas.

Wrong item received

If we sent you the wrong product, that's on us. Email support@sentgolf.com with your order number and a photo of the item you received. Once we've confirmed the issue, we'll send the correct product at no cost to you. If we need the incorrect item returned, we'll provide a prepaid return shipping label (Australia) or advise you of the next steps (international).

Consumer rights

Nothing in this policy limits or excludes any rights you may have under applicable consumer protection laws. For customers in Australia, this includes your rights under the Australian Consumer Law.

Questions

Anything we haven't covered? Email support@sentgolf.com and we'll respond within one business day.